Error Syncing

[ACC]

I have a HTC TouchPro smartphone - windows mobile 6.1 - and am trying to
sync with Exchange Server 2003 SP2. When I try to download mail, I get
'connecting' then 'error synchronizing.

The settings on the smartphone appear OK, but I'm not sure if all the
necessary ports on the Exchange server are open.

Any clues or suggestions?

[Helio Diamant - MS-MVP/Mobile Devices]

Try two things:

1. On the device, open the Activesync page and check what is the error code
that you are getting (by pressing the "attention required" link at the main
page and the "See return code" link on the second).

2. At the server, open Event Viewer and see all Application events. Check
for events from activesync at the same times you've got the errors, or near.

Post the codes here and we will try to help.
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Helio Diamant
MS-MVP/Mobile Devices
Editor - PocketPCFreak.com

Post by ACC
I have a HTC TouchPro smartphone - windows mobile 6.1 - and am trying to
sync with Exchange Server 2003 SP2. When I try to download mail, I get
'connecting' then 'error synchronizing.
The settings on the smartphone appear OK, but I'm not sure if all the
necessary ports on the Exchange server are open.
Any clues or suggestions?