Discussion:
Support Code:85010014
(too old to reply)
Rick
2009-01-30 20:37:02 UTC
Permalink
"I have an HTC Pro and I am trying to use activesync to sync my calendar with
outlook on my XP Pro desktop with my calendar on my HTC. The two devices see
each other and I can move files between them and it says it is syncing
however, I never get outlook to sysc. in looking deeper it gives me this
message

ActiveSync encountered a problem on the desktop
Support Code:85010014

Can anyone help or point me in that direction?
Linley Meslier
2009-02-02 05:32:01 UTC
Permalink
This error code usually indicates a problem with Outlook. If you have Outlook
2003, click the Help menu and select Detect & repair. For Outlook 2007, under
the Help Menu, select Office Diagnostics.

Re-connect your device after the repair is done.
--
Linley Meslier
Microsoft MVP - Mobile Devices
Http://PocketpcMauritius.blogspot.com
Http://PPCMUDownloads.blogspot.com/
Post by Rick
"I have an HTC Pro and I am trying to use activesync to sync my calendar with
outlook on my XP Pro desktop with my calendar on my HTC. The two devices see
each other and I can move files between them and it says it is syncing
however, I never get outlook to sysc. in looking deeper it gives me this
message
ActiveSync encountered a problem on the desktop
Support Code:85010014
Can anyone help or point me in that direction?
iamsako
2009-03-06 09:20:02 UTC
Permalink
i have exactly the same problem and phone as Rick. I ran the Office
Diagnostics but there was no problem found. I've done the following:

1. exited and restarted outlook
2. removed and reconnected my htc touch pro
3. restarted my phone
4. restarted my computer

but still the same problem.

Hope you can help. thanks.
Post by Linley Meslier
This error code usually indicates a problem with Outlook. If you have Outlook
2003, click the Help menu and select Detect & repair. For Outlook 2007, under
the Help Menu, select Office Diagnostics.
Re-connect your device after the repair is done.
--
Linley Meslier
Microsoft MVP - Mobile Devices
Http://PocketpcMauritius.blogspot.com
Http://PPCMUDownloads.blogspot.com/
Post by Rick
"I have an HTC Pro and I am trying to use activesync to sync my calendar with
outlook on my XP Pro desktop with my calendar on my HTC. The two devices see
each other and I can move files between them and it says it is syncing
however, I never get outlook to sysc. in looking deeper it gives me this
message
ActiveSync encountered a problem on the desktop
Support Code:85010014
Can anyone help or point me in that direction?
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